SHIPPING

 Tracking: Rockabilly Lane New Zealand delivery's all include tracking. Please, look for the tracking link in your confirmation e-mail to track your package. Orders placed late on Fridays, Holidays or during the weekend, will be processed on the next business day. New Zealand customers should expect their orders within 1-3 days of the shipping date. Please allow for longer if you live rural. Overseas customers orders will be sent as standard shipping unless arranged prior or for Australian delivery have selected the tracked shipping option. Please note: Standard shipping is at buyers risk and refunds will not be given on lost items. Allow approx 1-2 weeks for delivery, please allow for longer delays at peak times like Christmas. If you require tracked shipping please contact us via info@rockabillylane.co.nz to get a quote before purchase.

 Duties: You will need to check the duty charges for the country you live in. No duties will be charged for orders within New Zealand.

ORDER ARRIVAL

Arrival time is an estimate and unfortunately, cannot be guaranteed. Orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday. Due to possible credit card verification, your order may be subject to a delayed shipping date. 

CURRENCY

While you can choose your local currency through the currency selector at the top of the Rockabillylane.co.nz website, all items are priced and charged in NZD at the checkout. The exact exchange rate is determined by the bank that issued your credit card and reflects the daily exchange rate. The following website offers an easy and free foreign exchange rate calculation with up-to-the-minute exchange rates: http://www.xe.com/ucc

 

RETURNS & EXCHANGES

Full priced items purchased from Rockabilly Lane are eligible for a full refund if contact is made within 3 business days of delivery and returned to Rockabilly Lane within 7 business days of delivery (New Zealand) and 21 days (Australia). If your purchase is delayed in customs, please contact customer service for approval for a late return.

You will have up to 30 days after items have been purchased to exchange for anything else on the website. Gift vouchers can be purchased with store credit and maybe used for up to one year.

SALE ITEMS: Please choose sale items carefully (we are happy to provide actual measurements, the size charts are intented as a general guide only - contact us via info@rockabillylane.co.nz) as although we are happy to exchange, we are not required to refund on sale goods. 

A small number of heavily discounted items may be marked FINAL SALE, SECONDS or CLEARANCE, in which case they are not eligible for refund, exchange, or store credit.

SOME EXCEPTIONS:

  • Shipping Charges: Overseas shipping charges on orders are not refundable.
  • Holiday Returns:During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 15th.

DAMAGED ITEMS: If you receive an item that is damaged, please contact customer services immediately.

RETURN & EXCHANGE CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition:

Rockabilly Lane is happy to accept returns or exchange for items that don’t suit.  Rockabilly Lane will pay for the shipping on any order once for refund, twice for exchanges. We ask that the customer pays for the return of the unsuitable item. This can be discussed at any time.

How to try on your Rockabilly Lane purchase to ensure a hassle free exchange/refund

  • Ensure the tags remain intact and attached to the garment until you are sure of your purchase
  • Tops and Dresses:Please be careful of makeup or deodorant rubbing off on the garment.
  • Swimwear and lingerie:Please try on over underwear for sanitary reasons. Do not remove protective slip.

HOW TO SEND YOUR RETURN OR EXCHANGE

Please note,customers outside of New Zealand are responsible for shipment costs for returns and exchanges. To ship an item back to Rockabilly Lane please:

  • 1) Let info@rockabillylane.co.nz know within 3 business days  of arrival of your goods that you would like to return or exchange your item.
  • 2) For exchanges: please indicate the desired name and size of the item you would like. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold.
  • 3) Pack your item(s) and invoice into a bag or box. Be very careful that the pen/marker used to address the package does not mark the items inside.
  • 4) On the package please include your invoice/invoice number. Courier your return or exchange using your carrier of choice to:
    • Rockabilly Lane LTD
      Unit 1, 150 Cavendish Road
      Casebrook
      Christchurch, 8051
  • PLEASE NOTE: This is our RETURN ADDRESS only, not our physical address, for returns during the Xmas period please contact info@rockabillylane.co.nz for an alternative address as there may be some delay if sent via our returns address.
  • PLEASE NOTE: It is recommended you send your items TRACKED as we cannot refund or exchange for lost items.

AUTHENTICITY & WARRANTY

Rockabilly Lane only carries merchandise that is authentic, first-run, and purchased directly from the designer. Please be aware that even such products are not entirely free of workmanship errors, including occasional missing threads and similar defects. Products that are subject to distressing as part of the styling are also subject to increased chance of defect and do tend to wear out faster than normal. Customers are welcome to return any item they are unhappy with..

Many products, particularly those with distressed styling, do wear out or develop holes with regular wear-and-tear over time. Rockabilly Lane warranties all products to be free of such problems for the first 30 days from the time of purchase, and will replace or refund your purchase in the event such a problem occurs. After 30 days, we will attempt to assist with repairs, including providing replacement hardware such as lost buttons or broken snaps to the extent these items or repair services are available from the designer, but we will not provide a complete replacement or refund for an unrepairable product after 30 days unless the designer is willing to replace or reimburse the product at this time.

In general, we will reimburse return shipping charges for minor defects a maximum of five times per year, per customer.